The fact you have 0.00Wh as your remaining capacity is worrying - especially as it sounds like its been charging for a long time.Īssuming your laptop is less than one year old Sony should ascertain if the fault lies with the laptop charging bay or the battery itself.Īs a test, unplug the mains power from your laptop and try to switch on the laptop - if it starts correctly and runs for an hour or more the battery should be OK - and the problem is then with the on-board battery controller reporting incorrect data to the computer. Please note however Sony batteries are only guaranteed for NINETY (90) DAYS from the date of purchase. To me it does sound like your battery pack is completely dead.Ĭan I ask - how long have you had the laptop and battery? If you have had the laptop and battery for less than one year you should speak to Sony as the laptop is covered by a one year guarantee.
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